As an approved MSIG panel workshop in Johor Bahru, we take the stress out of dealing with an accident claim and getting your car back on the road. Our team walks you through every stage — arranging towing, guiding your police report, lodging the MSIG claim, and carrying out panel beating, spray painting and full restoration — so nothing is left for you to figure out alone and the whole process stays clear and properly managed from start to finish.
What Customers Say
You are never left to manage everything on your own — our team stays with you through the whole journey, from sorting out the police report to submitting your MSIG claim and restoring your vehicle. As an MSIG panel workshop in Johor Bahru, we work around your situation with flexible arrangements, replacement car support when it’s needed, and round-the-clock towing, including assistance for Malaysian-registered cars caught in accidents over in Singapore. Because it’s all managed under one roof, you get genuine peace of mind from the first call right through to collecting your repaired car.
This is the route many MSIG-covered drivers don’t know about. If the accident wasn’t your fault and the police report makes that clear, you have a choice: claim against the other party’s insurer (slow, you appoint your own adjuster and pay first) OR file an Own Damage Knock-for-Knock (OD-KFK) Claim against your own MSIG policy.
With OD-KFK, MSIG appoints the adjuster and processes faster — and your No Claim Discount stays intact at whatever level you’ve built up (25%, 38.33%, 45% or 55%). We help you set this up on intake.
Just Had An Accident? Read This First.
Of the registered vehicle owner. Original or clear photocopy.
Geran kereta — the registration card / VOC. Copy is fine.
Of whoever was driving. Critical for the RM400 excess check (age / P-licence / named driver).
Lodged within 24 hours. Wording matters for OD-KFK eligibility.
Plate-visible scene shots, damage from 4 angles, engine and chassis numbers visible.
Your MSIG motor policy schedule. Helps confirm coverage tier, add-ons and named drivers.
Note: MSIG commits to a fair, timely claims experience under its Motor Customer Service Charter — a loss adjuster is typically assigned the same day, with a decision targeted within about 7 working days for straightforward cases. Add-ons like Special Perils, Windscreen, Waiver of Compulsory Excess and Waiver of Betterment tailor the cover to your vehicle.
This red Perodua Myvi arrived overnight on a tow truck after a front-end collision, with a cracked, displaced bumper, a buckled bonnet, and scuffing on the front fender and side skirt.
After assessing the damage with the owner, our team repaired and realigned the affected panels, refitted the bumper, and completed a factory-matched spray paint finish. Following a final quality inspection, the vehicle was ready for collection.
Lending your car to a friend, an under-21 driver, or a P-licence holder who isn’t named on the policy triggers MSIG’s RM400 compulsory excess when they crash — a cost many owners never see coming.
→ Fix: Add regular drivers as Named Drivers, choose the Waiver of Compulsory Excess add-on, or check your schedule. Need help? Call MSIG at 1-800-88-6744.
When you’re not at fault, claiming against the other party’s insurer is slow and you often front the costs. Many drivers default to it simply because nobody told them OD-KFK exists.
→ Fix: Ask us about OD-KFK on intake. Faster settlement through MSIG, and your NCD stays intact.
Malaysian law requires a police report within 24 hours. Miss it and MSIG’s investigation slows, and a not-at-fault OD-KFK claim can get complicated or rejected.
→ Fix: Report within 24 hours, even for minor knocks. Not sure what to write? Call us before you go to the station.
Take your car to a workshop that isn’t on MSIG’s panel and the claim process gets harder — more paperwork, slower approval, and sometimes upfront payment you have to chase back.
→ Fix: Go straight to an approved MSIG panel workshop. NCS is one — we bill MSIG directly so you’re not out of pocket.
Towing. Police report. Claim lodgement. Repair. You don’t juggle numbers and forms — we walk with you through all of it from the moment you call, until you drive your car out of our workshop.
One workshop. One Team. One number to call. WhatsApp +60 16-702 1000.
We generate the MSIG claim form at the workshop, package your documents and submit through the MSIG panel system. MSIG assigns an adjuster and SMSes you the same day.
SERVICE AREA
Our workshop sits in Taman Perindustrian Gembira, central to Johor Bahru and easy to reach from across the district. Wherever the accident happened, we can help you get the car to us.
Can’t drive it? Use MSIG Motor Assist 1-300-880-833 for a free tow, or WhatsApp us on +60 16-702 1000 and we’ll arrange it under your policy.
In area
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JUST CALL US
Send us the details and we’ll come back fast on next steps for your MSIG claim — towing, documents, and getting your car booked into our Johor Bahru workshop.
Prefer to talk? Reach us directly — we handle MSIG panel claims every week and can tell you exactly what to do next.
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MSIG Claim FAQs
Fill in the form below and our JB security team will prepare a customised quote for your site.
Get safe and photograph the scene, lodge a police report within 24 hours, then bring your vehicle to an approved MSIG panel workshop like NCS.
We generate and lodge the MSIG claim form, package your documents and submit through the MSIG panel system on your behalf.
MSIG Motor Assist is 1-300-880-833, available 24 hours for MSIG comprehensive private car policyholders.
You can also WhatsApp NCS on +60 16-702 1000 and we’ll coordinate the tow to our Johor Bahru workshop.
MSIG applies an additional RM400 compulsory excess when the driver at the time of the accident is under 21 years old, holds a P (provisional) licence, or is not a named driver on the policy. Adding named drivers or the Waiver of Compulsory Excess add-on avoids it.
Yes. If you’re not at fault, an Own Damage Knock-for-Knock (OD-KFK) claim lets you claim against your own MSIG policy while preserving your NCD.
It doesn’t apply when the third party is a bus, taxi or hire vehicle, is insured outside Malaysia, or where bodily injury is involved.
Your IC (NRIC), vehicle grant (geran), driving licence of the driver, the police report slip, photos of the damage and scene, and your MSIG policy schedule. Bring what you have and we’ll help with anything missing.
Yes. Our Johor Bahru workshop handles commercial vehicles — box lorries, tippers, prime movers, vans. Etiqa’s commercial motor coverage process is similar to private car for our intake and lodgement, for both Insurance and Takaful.
Other Insurers We Handle
VISIT OUR HOMEPAGE
Discover our workshop, repair services, panel claim support, towing assistance, and how we help customers after an accident.
We’re on the panel for 13 major insurers. Not listed? Call us — we likely handle yours too.
