With over 10 years of experience, we have helped many customers through the full process of restoring their cars after an accident. We understand how stressful it can be when you need to arrange towing, make a police report, handle the claim, and repair the vehicle. That is why our team is here to guide you from start to finish, making the entire process smoother, easier, and less worrying for you.
Insurance Handled For You
All Allianz Policy Types
We provide complete accident support for customers who want a smoother, easier, and less stressful process after an accident. As an Allianz panel workshop in Johor Bahru, we assist with the important steps from the beginning, including towing arrangement, police report guidance, insurance claim support, accident repair, spray painting, and vehicle restoration.
Customers do not have to deal with everything alone because our team helps coordinate the process clearly from start to finish. We also offer flexible arrangements based on the situation, replacement car support when needed, and 24-hour towing assistance, including help for Malaysian cars involved in accidents in Singapore. With everything handled under one roof, We ensure customers have a peace of mind throughout the entire claim and repair journey.
WHY CHOOSE NCS AS YOUR ALLIANZ PANEL !
We help manage the full accident process, from towing and police report guidance to claim support and vehicle repair, all under one roof.
As an Allianz panel workshop in Johor Bahru, we guide our customers through the claim process clearly and step by step.
We provide towing assistance when customers need urgent help, including support for Malaysian cars involved in accidents in Singapore.
We can arrange a replacement car when required, helping our customers continue their daily routine while repairs are ongoing.
We provide flexible arrangements and clear support from the first call until the vehicle is ready for collection.
We handle accident repair, panel beating, replacement parts, spray painting, and restoration work to bring the vehicle back to proper condition.
The Process
When you bring your vehicle to Ngee Chee Seng with an Allianz claim, we handle the paperwork side so you can focus on getting back to normal. You bring the vehicle (or we tow it), hand us your IC, vehicle grant, and a police report if there was one, and we lodge the claim with Allianz directly.
An Allianz adjuster will inspect the vehicle at our workshop, agree on the scope, and once approved we get to work — panel beating, parts, spray painting and final QC. You pay the excess on collection, we settle the rest with Allianz.
The short version: You drop off the keys. We do the rest. You collect a repaired vehicle.
Allianz Claim Documents
To start your Allianz accident claim faster, bring your IC, vehicle grant, driving licence, police report if available, and Allianz policy schedule. If anything is missing, don’t worry — we’ll check what you have and guide you through the next step.
01
Identity card of the registered vehicle owner.
Geran kereta (original or copy is fine).
02
Of the driver at the time of the accident.
03
If one was filed. Required for most own-damage claims.
04
Your Allianz policy doc. Helps but not essential.
05
Covered under comprehensive cover for both at-fault and not-at-fault accidents. All work done in-house at our JB workshop.
Original or equivalent parts depending on vehicle age and policy terms. Allianz typically approves OEM parts on newer vehicles.
Comprehensive policies usually cover towing up to a fixed limit. We arrange the tow through Allianz’s approved network where possible.
The portion you pay out of pocket. Check your policy schedule for the exact figure. You pay it on collection.
Only if you bought the Loss of Use add-on. Without the add-on, this isn’t included.
| Panel Beating | Yes |
| Spray Painting | Yes |
| Replacement Parts | Yes |
| Towing | Up To Limit |
| Windscreen | If Add-On |
| Loss Of Use | If Add-On |
| Flood / Special Perils | If Add-On |
| Excess | You Pay |
| Wear & Tear | No |
| Mechanical Failure | No |
You call us. We arrange pickup or you bring the vehicle to our Johor Bahru workshop.
We arrange towing to our Johor Bahru workshop, or you can bring the vehicle directly to us.
We lodge the claim with Allianz directly using your documents. You don’t need to call Allianz yourself.
Allianz’s independent adjuster inspects the vehicle at our workshop and agrees the scope of repair.
Once approved, panel beating, parts replacement, spray painting and final QC happen in-house.
You pay the excess (per your policy). We settle the rest with Allianz. You drive away with a written job sheet.
Real Work, Real Results
A recent insurance claim job that came through our workshop in Johor Bahru. From tow-in to handover, the work speaks for itself.
This Myvi came in after a collision — significant front-end damage, paint scraped through to bare metal, panels misaligned. The owner’s insurer covered the claim and we handled it end-to-end from tow-in.
Our team panel-beat the damaged sections back to spec, replaced where needed, sprayed and colour-matched the factory paint, then ran a full alignment check before handover. Back on the road in under a month.
Johor Bahru City
PASIR GUDANG
ISKANDAR PUTERI
Setia Tropika
KULAI
SKUDAI
Larkin
SKUDAI
Masai
SENAI
Ulu Tiram
TAMPOI
TEBRAU
Permas Jaya
Plentong
Desa Cemerlang
Kempas
Bukit Indah
One Workshop — Serving The Whole Region
What Customers Say
Fill in the form below and our workshop team will contact you for repair advice, insurance claim assistance, or a customised quotation.
Tell us about your vehicle, accident damage, or insurance claim needs. Our Ngee Chee Seng workshop team will review your enquiry and get back to you with clear guidance, repair advice, and the next steps.
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Common Questions
Quick answers to what Johor Bahru drivers ask us most. Still unsure? Give the workshop a call — we’re happy to help.
Fill in the form below and our JB security team will prepare a customised quote for your site.
No. As an approved Allianz panel workshop, we lodge the claim with Allianz on your behalf when you bring the vehicle in. Just call us first to arrange towing or confirm we’re open.
Your IC, vehicle grant (geran kereta), driving licence, and a police report if there was one. If you have your Allianz policy schedule, that helps too.
For private cars under comprehensive cover, the standard excess is typically RM400–500 per own-damage claim. The exact figure is on your policy schedule. You pay it on collection.
If the accident was your fault and you don’t have NCD Protection, your NCD will be affected at next renewal. If you have NCD Protection or the accident wasn’t your fault, your NCD stays intact.
The timeline depends on the damage and the approval process, so we cannot give a fixed completion date without inspecting the vehicle first. Every car is different, and we will advise a more realistic timeline after checking the damage and claim requirements.
For serious accident repairs, a common timeline can be around 5–8 weeks or more, as time is needed for the claim to be reviewed, approved, parts to be arranged, and repair work to be completed properly.
Third-Party policies don’t cover your own panel repair — only damage to other parties. If the accident wasn’t your fault, we can still help you claim from the at-fault party’s insurer.
VISIT OUR HOMEPAGE
Discover our workshop, repair services, panel claim support, towing assistance, and how we help customers after an accident.
We’re on the panel for 13 major insurers. Not listed? Call us — we likely handle yours too.
