Since 1997, we have helped make accident claims and vehicle repairs easier for our customers. At Ngee Chee Seng, we handle the important steps in one place — from towing and police report guidance to claim assistance and repair work — so our customers can have a smoother, easier one-stop solution after an accident.
Kurnia Panel Workshop
Workmanship Warranty
Customers do not have to deal with everything alone because our team helps with the entire process clearly from the police report to repairing your car. We also offer flexible arrangements based on the situation, replacement car support when needed, and 24-hour towing assistance, including help for Malaysian cars involved in accidents in Singapore. With everything handled under one roof, we ensure customers have peace of mind throughout the entire claim and repair journey.
What Customers Say
WHY CHOOSE NCS AS YOUR ALLIANZ PANEL !
We help manage the full accident process, from towing and police report guidance to claim support and vehicle repair, all under one roof.
As an Allianz panel workshop in Johor Bahru, we guide our customers through the claim process clearly and step by step.
We provide towing assistance when customers need urgent help, including support for Malaysian cars involved in accidents in Singapore.
We can arrange a replacement car when required, helping our customers continue their daily routine while repairs are ongoing.
We provide flexible arrangements and clear support from the first call until the vehicle is ready for collection.
We handle accident repair, panel beating, replacement parts, spray painting, and restoration work to bring the vehicle back to proper condition.
Just Had An Accident? Read This First.
Just had an accident? If your motor insurance is Kurnia auto365 Comprehensive Plus, Premier or Third Party, you have 48 hours from the accident to bring your vehicle to a Kurnia panel workshop. Ngee Chee Seng is one of them — based right here in Johor Bahru.
Turn on hazards. Move to the road shoulder if you can. Take photos of the scene, both vehicles, plates and damage. Exchange contact + IC details with the other party.
If the car can’t be driven, call us directly — we’ll arrange the tow. Or call Kurnia Auto Assist to use your policy’s free towing benefit.
NCS: [PHONE] · KAA: 1 800 88 3833
One important rule: Don’t admit liability, sign anything, or negotiate at the scene. Kurnia’s claim assessment depends on what’s documented — the police report and adjuster findings, not on-the-spot agreements.
Kurnia requires the vehicle to be brought to either a Liberty General Insurance branch or one of their 400+ approved panel workshops within 48 hours of the accident. Miss the window, and you can still claim — but you’ll have to justify the delay in writing, and the adjuster may scrutinise the damage scope more carefully.
If you’re in Johor Bahru, the simplest move is to bring it (or have it towed) to us. We’ll lodge the claim, photograph everything, and start the paperwork the same day — well inside the window. You don’t need to visit a Kurnia branch.
Of the registered vehicle owner. Original or clear photocopy.
Geran kereta — the registration card / VOC. Copy is fine.
Of whoever was driving at the time. This matters for the unnamed-driver excess check.
Lodged within 24 hours.
Kurnia accepts the slip to start the claim — full report can follow later.
Full vehicle, engine number and chassis number visible.
Specifically required by Kurnia — we re-shoot these on intake.
Your Kurnia policy doc (auto365 Comprehensive Plus / Premier / TPFT). Helps but not essential.
Don’t have everything yet? Bring your IC and vehicle grant — for most Kurnia claims we can start the process with those two, and chase the rest while the vehicle is in our workshop.
Coverage Reference
Note: The 3-year workmanship warranty is provided by Kurnia for repairs done through approved panel workshops. We honour it. If anything on the repair fails within 36 months, bring the vehicle back — no questions, no separate cost.
01
We photograph the vehicle from every angle, capture engine and chassis numbers, take your IC, grant, and police report slip, and lodge the claim through Kurnia’s panel workshop system on the same day.
day 1
We prepare your claim form using the details from intake. You sign it. Submitted to Kurnia within 14 days — we do this well inside that window, usually within 48 hours of intake.
Day 1–3
Kurnia assigns an independent adjuster or loss surveyor. They visit our workshop, inspect the damage, and prepare an adjuster report. This is the longest variable — typically 3 to 7 working days depending on the adjuster’s schedule.
Day 3–10
Once Kurnia approves the claim, you receive an SMS notification. We receive a copy of the offer letter directly from Kurnia, and that’s our green light to start repair work.
Day 7–14
Panel beating, parts replacement, spray painting, polishing and final QC — all in-house. On collection you sign the discharge voucher and pay your excess, if any. Kurnia pays us directly for the rest.
2–4 Weeks
Service Area
We tow in from anywhere in the Johor Bahru area — and free under your Kurnia comprehensive policy in most cases. If you’re in any of these neighbourhoods, you’re well inside our coverage range.
Outside the area? If you’re anywhere in Johor state, call us. KAA covers up to 100km (auto365 Plus) or 365km (Premier) of free towing — we’ll work with that.
In area
~15 km
~22 km
~25 km
~10 km
~12 km
~30 km
~8 km
~10 km
~25 km
~12 km
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Real Work, Real Results
A recent insurance claim job that came through our workshop in Johor Bahru. From tow-in to handover, the work speaks for itself.
This Myvi came in after a collision — significant front-end damage, paint scraped through to bare metal, panels misaligned. The owner’s insurer covered the claim and we handled it end-to-end from tow-in.
Our team panel-beat the damaged sections back to spec, replaced where needed, sprayed and colour-matched the factory paint, then ran a full alignment check before handover. Back on the road in under a month.
Fill in the form below and our workshop team will contact you for repair advice, insurance claim assistance, or a customised quotation.
Tell us about your vehicle, accident damage, or insurance claim needs. Our Ngee Chee Seng workshop team will review your enquiry and get back to you with clear guidance, repair advice, and the next steps.
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Common Questions
Quick answers to what Johor Bahru drivers ask us most. Still unsure? Give the workshop a call — we’re happy to help.
Fill in the form below and our JB security team will prepare a customised quote for your site.
No. As a Kurnia-approved panel workshop, we lodge the claim with Kurnia on your behalf when you bring the vehicle in. The only call you might want to make is to Kurnia Auto Assist (1 800 88 3833) if you need free towing under your policy — or just call us and we’ll coordinate it.
Kurnia requires the vehicle to reach either a Liberty General Insurance branch or one of their 400+ approved panel workshops within 48 hours of the accident. Miss it and you can still claim, but you’ll need to justify the delay in writing and the adjuster may scrutinise the damage scope. The simplest move if you’re in JB: bring it (or have it towed) to us as soon as possible.
If the accident was your fault and you don’t have NCD Protection, yes — your NCD will be affected at renewal.
If the accident wasn’t your fault, you can lodge a No-Fault Own Damage Claim (proven by the police report) and your NCD stays intact. Vehicle comprehensive benefit claims (flood, key replacement etc.) also don’t affect NCD.
Kurnia provides a 3-year workmanship warranty on repair work done by their approved panel workshops, for comprehensive policyholders.
If any part of the panel beating, spray work, or alignment we did fails within 36 months, bring the vehicle back to us — rectification is free, no separate claim needed.
For private cars under auto365 Comprehensive Plus or Premier, the standard RM400 unnamed-driver excess and RM10 additional-named-driver charge are both waived.
Standard comprehensive policies may still apply these. Check your policy schedule for the exact figure. You pay the excess on collection — we settle the rest with Kurnia.
Typically 2–4 weeks from intake for a private car. Breakdown: same-day lodgement, 3–10 days for the adjuster visit and Kurnia’s SMS approval, then 2–4 weeks for the actual repair depending on parts and damage scope. We’ll give you a clear timeline once approval comes through.
Third-Party policies don’t cover your own panel repair — only damage you caused to other parties.
If the accident wasn’t your fault, we can still help you claim from the at-fault party’s insurer (third-party claim). Bring everything to us and we’ll work out the route.
Yes. Our workshop handles commercial vehicles too — box lorries, tippers, prime movers, vans. Kurnia’s commercial motor coverage process is similar to private car: 48-hour intake, adjuster visit, SMS approval, repair. Talk to us about your fleet or single-truck claim.
Other Insurers We Handle
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Discover our workshop, repair services, panel claim support, towing assistance, and how we help customers after an accident.
We’re on the panel for 13 major insurers. Not listed? Call us — we likely handle yours too.
